How can we help?

Answers to the questions guests ask us most. Can’t find what you need? Email admin@propertypartners.mt and our team will reply.

Before and during your stay

How do I check in?

Every one of our homes has self check-in, so there’s no need to meet anyone. We’ll send you your check-in instructions before you arrive.

What time is check-in and check-out?

Times are set for each home. You’ll find them on the home’s page and in your booking confirmation.

Can I check in early or check out late?

Unfortunately not. Every home is cleaned and prepared between stays, so we keep to the check-in and check-out times shown for each home.

Do you arrange airport transfers?

We don’t arrange transfers. Taxis and ride-hailing apps are available at Malta International Airport, and public buses run across the island.

Is there parking?

It depends on the home. Each home’s page lists its details; if you’re not sure, send us a message before you book.

Are pets allowed?

It depends on the home. Check the house rules on the home’s page, or ask us before you book.

Can you provide a baby cot or high chair?

Yes, on request. Let us know when you book and we’ll have it ready for your arrival.

Is there a security deposit?

No deposit is taken and nothing is held on your card. The card you pay with is kept securely by our payment provider and may be charged for the cost of any damage caused during your stay, beyond normal wear and tear. We’ll always send you photos and the cost first. We never see or store your full card number.

Is cleaning included during my stay?

Every home is cleaned before you arrive. For longer stays, cleaning during your stay is available as an extra; just ask us.

How do I book and pay?

Choose your dates on any home’s page. Depending on the home, you can book and pay securely by card straight away, or send a booking request: you’re only charged once we confirm it.

Can I cancel or change my booking?

No, all our bookings are non-refundable. Once your booking is confirmed it can’t be cancelled, changed or refunded, including no-shows.

Why book directly with you?

Booking on our website gives you 7% off the nightly rate, applied automatically, and you deal directly with the team that looks after your home.